Go FHO!

Our Story - How and why we started

Frontline LLC was born during the challenging times of the COVID-19 pandemic, driven by the shared experiences of its founders, Jeff McCarter and Kelly Watson. Jeff had a unique perspective as he was running a COVID-19 hotel in the heart of New York, witnessing firsthand the selfless efforts and sacrifices made by nurses in the face of the pandemic’s hardships.
Simultaneously, Kelly Watson was educating nurses in an RN to BSN program, many of the cohort in leadership and management positions within local hospitals. These nurses were confronting not only the overwhelming challenges brought on by the pandemic but also the heart-wrenching reality of burnout, and even nurse suicides. These nursing leaders felt trapped in a seemingly hopeless situation, unable to support their fellow nurses on their units. They communicated a significant gap in communication, between nursing leadership and hospital administration. These nursing leaders described a disregard and neglect to resolve problems that had been communicated with the administration as well as a lack of realistic answers to deal with the growing challenges.
It was the collective experiences of witnessing these struggles that motivated both Jeff and Kelly to take action. They recognized the vital role that nurses play in healthcare and the need to support our frontline providers. The mission became clear: to bridge the gap between nurses and hospital administration, to foster better communication, to support and value frontline providers. The vision of supporting these very valuable providers held a multitude of benefits. They include better health of the provider, financial benefits of the organization from increased retention, and better patient outcomes as a result. With the shared vision of the Quadruple Aim, Frontline Optimization intentionally answers the call to optimize resources. From healthcare resources to government contracting, one thing is crystal clear post-pandemic, optimization is the way that our country wins the next fight against competitors by bringing the most value out of everything we do.

A Message from our Founders

It is both an honor and a joy that we can serve as advocates for nurses and Veterans. Nurses are the frontline in the security of our Nation, and their wellbeing and retention in the workforce are vital.
We are certain that upfront investments will pay high dividends including a more resilient workforce by elevating healthcare standards to include practical interventions that promote the holistic health of the nurse and Veteran. The prioritization of nurses’ wellbeing will promote sustainability of this very valuable workforce.
Upstream investments will promote interventions for a prepared, healthier, more resilient workforce that can meet the current and future demands or threats against our Nation. High dividends will equal improved value-based care, increased nursing retention, and decreased fiscal loss at the organization level. FHO, Let’s Go!

Jeff McCarter, MSS | President & Co-Founder

Kelly Watson, DNP  | Vice-President & Co-Founder

Jeff McCarter, MSS | President & Co-Founder

Kelly Watson, DNP | Vice-President & Co-Founder

Culture

Meet the FHO Team

Join us in our pursuit of true synergy, where dedication meets innovation for the well -being of our Veterans.